Warranty and Complaints

Warranty

Our commitment to the quality of our products is paramount, and we always strive to deliver them to you in excellent condition. Nevertheless, it can happen that an order gets damaged during transport or that other unforeseen circumstances occur, entitling you to claim warranty. According to legal regulations, you must contact us within two months of discovering the defect to report it. If the defect is covered by the warranty, we will arrange for repair or replacement free of charge.

Complaints

We advise you to first make complaints known to us by emailing info@magictraders.nl or using our contact form. If this does not lead to a solution, it is possible to register your dispute for mediation via De Geschillencommissie.